TeleGo Ltd trading as RoboTelecom


STANDARD TERMS AND CONDITIONS FOR THE PROVISION OF INDIRECT TELECOMMUNICATIONS SERVICES

1. Connection & Service.
1. Non-Geographical telephone Service. TeleGo Ltd trading as Robotelecom supplies Non-Geographical telephone numbers and related indirect telecommunication services via various licensed public telecommunications Network Operators to deliver the Services to the user of the non-geographical number.
1.1 Connection (routing) will take place once the initial connection/admin fee has been received by us in cleared funds. If paying by credit/debit card, connection will take place within 2 working hours.
1.2 Routing can only be to a number provided by British Telecom or other public carrier (e.g. Cable & Wireless), within the UK. The landline number must start 01 or 02.
1.3 Routing will generally occur within 1-3 working hours of Robotelecom being given an instruction to connect and details of the landline to which the connection is to be made. If Advanced Options have been ordered, routing may take up-to 7 working days. You will be informed of this at the time of ordering. Robotelecom will not be responsible for any delays in connection by the Network Operators company to whose equipment the number is being connected, or from whom the number has been sourced. No advertising/promotions/signs or stationery changes should take place until the NGN number allocation has been confirmed and actual connection made.

2. Charges
2.1 Setup fees as published on our website www.robotelecom.co.uk. All 0845 & 0870 numbers are billed at £65.00/year service charge after the 1st free 3 month period. Advanced services such as Customer Controlled Routing, Auto-Rerouting, Smart Call, Call Planner and Voicemail are charged annually as per our published tariff. Service charges may be billed 7 working days prior to the due date.

3. 0845 Incoming Call Charges
3.1 We do not charge for incoming calls on our 0845 service.

4. Redirection
4.1 In the event that you wish your number to be redirected so that it terminates to a different geographic number, a minimum charge of £39+vat applies. Normally, redirection occurs as a result of moving to a different exchange area.

5. Loss of Service
5. Robotelecom accepts no responsibility for loss of service arising from matters outside its control.
5.2 In the unlikely event where a carrier or supplying telecom company goes into liquidation (or otherwise loses its number range) connection fees, associated with memorable numbers, will not be refundable in these circumstances nor will Robotelecom be responsible for any indirect losses, such as advertising costs using a defunct number.
5.3 If you do experience any problems with service Robotelecom will use its best and endeavours to resolve them. You should report any such problems by calling Customer Services on 08456 444 123 or emailing support@robotelecom.co.uk.

6. Ownership & Transfer of Numbers
6.1 Ultimate ownership of all telephone numbers rests with the British government and not with the end user or supplying telephone company. You do however enjoy full use of your number(s) so long as the appropriate connection fee and any applicable service charges are paid and that the number(s) are not being used for illegal purposes.
6.2 You may, if you wish, sell or transfer usage rights to your numbers. Transfers may not be made to any person or organisation whose purpose in acquiring the number is to use it in the carrying out of illegal/immoral activities. All transfers are subject to the approval of Robotelecom.

7. Damages
7.1 Any claim for damages, for whatever reason, shall be limited to such sum(s) as may have been paid to Robotelecom by the complaining party. Neither Robotelecom, nor the network carrier shall be liable for consequential losses arising through failure in service, failure to provide service, or any cause whatsoever.

8. Governing Law
8.1 This Agreement shall be governed and interpreted in accordance with English law.

9. 0845 Service Charges
9.1 From April 2010, Any 0845 numbers that were previously free of service charges will be subject to our standard annual service charge of £65+VAT per year per number. This is in-line with industry changes due to the reduced cost to dial 0845 numbers from landlines.

10. Porting to other carriers
10.1 We require 12 months notice to release any non-geographic number to another carrier. If you wish to port without 12 months notice, a porting fee of £200+VAT applies from March 06 onwards.

11. Cancellations of 0845/0870 service

11.1 For 0845/0870 numbers, if the customer wishes to cancel the chargeable 2nd period of 12 months service after the initial free period expires, we require notice in writing not less than 30 days prior to the chargeable period beginning. If no written notice is received within this period we reserve the right to bill and debit card details on file for the next 12 months service. 30 days notice prior to the expiry is also required to cancel the service for subsequent years service.