FAQs 0845 Service Information

• Increase national sales by having a national presence
• Increase your national advertising response from potential new customers
• Increase the perceived size of your company
• Have your location completely unknown to the caller
• No incoming call charges
• Re-route the same 0845 number to any UK landline if you move your office

Our 0845 numbers can simply route through to your current landline telephone number. All of your services from your service provider e.g. voicemail, caller divert, caller ID remain unaffected. We will ask you for your landline number on the Secure Order Form.  You can also connect as many 0845 numbers as you like to the same landline number.

Q. Why should I order my 0845 numbers from RoboTelecom?
A. RoboTelecom is part of Virtual Effects Ltd, an established internet services company offering professional database development, web design, web hosting and domain name registration. We provide full telephone and email support from our offices in Hemel Hempstead, Hertfordshire. Please call 08456 444 123 to speak to a member of our team.

Q. How much do other companies charge for 0845 numbers?
A. Most UK service providers charge you by the minute for all incoming calls received on 0845 numbers. We do not charge you. When a caller calls your 0845 number, our carriers receive call revenue from BT for carrying the national part of the call and we in turn receive a small percentage of this revenue.

Q. Do you offer telephone support?
A. Yes, our staff are available from 9am-5:30pm Monday to Friday on 0845 430 4123. Outside of these hours, you can contact us by email. Emails are checked and responded to 8am-11pm 7 days.

Q. How long does it take before my 0845 number is operational?
A. Our 0845 numbers are usually connected within 2 working hours. In some cases connection can take up to 1 working day, depending on services required.

Q. How many calls can I receive at the same time on my 0845 number?
The network we use for your inbound telephony utilises the latest in Nokia switching technology with each DX220 switch being capable of handling up to 8000 simultaneous calls per number. In the unlikely event of major service disruption, calls are automatically routed via another switch using SDH (Syncronised Digital Hierarchy) to ensure that there is no disruption in service.

Q. Are there call statistics available?
A. Yes! We provide monthly statistics for all incoming calls free of charge. These can be accessed by our Client Manager. Stats include the following information:

Peak Calls - Answered, Total Minutes
OffPeak Calls - Answered, Total Minutes
Weekend Calls - Answered, Total Minutes

We update statistics on the 1st working day of every month for the previous month.

Q. I don't know my landline number yet. Can I reserve my 0845 number?
A. If you wish to reserve a number, please contact us.

Q. Is there any minimum usage for my 0845 number.
A. No, there is no minimum usage.

Q. How do I order?
A. Firstly, you decide how many numbers you want. Then click the 0845 numbers button to add numbers to your order. You then can then let us know the existing UK fixed landline telephone line numbers (starting 01 or 02) to which you want us to direct your new 0845 number(s) to, using the secure online order form. After your order is completed, you will be automatically emailed your order confirmation. If you cannot find the number you are looking for online, please call us on 08456 444 123.

Q. I want to order but I don't have a credit or debit card, do you have any other payment options?
A. Yes, we accept payment by cheque or BACS. Simply call our sales department to reserve the required 0845 number(s) on 0845 430 4123.

Q. Which Telephone Company carries the calls?
A. BT carry the local ends of the calls, our carriers carry the national part of the call via their own exchanges to provide our 0845 service. They never use call compression, so the quality of the calls is impeccable. Depending on the service required, we carry calls through: Nexus Telecommunications, Kingston Communications, Totem Communications, Gamma Telecom and BT Wholesale.

Q. What if I move or get a new phone number?
A. If you move or get a new phone number, you can simply change the landline number that your 0845 number(s) point to online, using our Client manager. Number redirections usually take a few working hours. If you have special re-routing requirements please contact us.

Q. What happens to my 0845 number if your company closes?
A. We act as a marketing company to promote the 0845 numbers routed through national carrier exchanges. Once your number is connected, it is connected for life. The ongoing service is provided by the carrier who have their own exchanges. In the unlikely event one of the carriers close down, another carrier would port/transfer all of their 0845 numbers and your service would remain unaffected.

Q. What if I have more than one office?
A. We can supply you with sequential numbers if you have a number of business lines and faxes. You may also wish to have different numbers for each office in your company. An added advantage is that you can communicate between offices and pay reduced rates.

Q. Do my customer have to pay more when they call me?
A. No, they always are charged at standard 0845 rate from wherever they are dialling by whoever provides their telephone services. Typical rates set by BT are 3.36p per minute daytimes, and 1.4ppm evenings and 1.0ppm weekends. This is usually over half the cost of a national rate call.

Q. Do I need new telephone equipment to be installed?
A. No, no new equipment is required as your 0845 number will be routed to your existing landline number at the exchange.

Q. Does this affect my current telephone number?
A. No, your calls are received as normal, the only difference being, the caller dials your 0845 number which is routed to your existing telephone line. An 0845 number will not stop you from receiving calls on your standard telephone number. 0845 numbers do not affect outbound calls or line services.

Q. When can I start to publicise the number once I have placed my order?
A. We always recommend that you do not start to advertise your number until it is fully connected and working. You can check that your 0845 number is operational by dialling it.

We hope that this page has answered all of your questions, however please do not hesitate to contact us if you need more help!

To order your 0845 numbers online, Click Here